Blogbat

Amen and amen. My former Dell laptop was ruined by lightning. I loved it but hated the tech support. But after reading that the company had completely revamped their tech support to make it easier for customers, providing techs that could actually speak English, rather than Pakistani or Indian, ...

I purchased another Dell. Well, let me tell you, the tech support is NO BETTER in fact it is WORSE. I talked to three people, the first a Pakistani who I spend 30 minutes with just trying to get him to understand my NAME. He transferred me to someone else, who, after another 30 minutes, told me the software that CAME WITH THE COMPUTER, INSTALLED IN THE COMPUTER, was not compatible with Microsoft products. Even I knew that was wrong, so he transferred me to another person, a woman, who's phone connection cut out every other syllable. She told me that I would have to delete and then reinstall Outlook Express. That was after another 30 minutes. I knew that was also wrong.

Finally, hubby had pity on me, took the computer, worked his magic, and things are working find. What a crock. So now I have three years of tech support that isn't worth crap.

Welcome to Dell.

Dude, you got a Dell! :p No, I'm all too aware of the Dell experience, particularly because I worked for the company for awhile. But interestingly, before I worked at Dell I bought three PCs from them and had run into some really substandard techs on the phone trying to replace a faulty hard drive on one of them. Once at Dell, I had the chance to read through his notes by doing a query on my machine number in the system - it confirmed my suspicions - he was a true work of art.

Anyway, usually companies that treat their customers poorly also treat their employees badly as well, and this was what I found to be the case with my friends who worked in tech support and sales at Dell while I was there. Thus my four-part exposé back in March 2005 that includes all sorts of fun photos, hidden microphone recordings and other useful tidbits of potential value to prospective employees, customers, and of course the EEOC and OSHA ;)...

PLANET MORONIA: Many Dell Employees Get No Respect:
http://blogbat.us/mt/archives/2005/03/planet_moronia_8.html

Part II:
http://blogbat.us/mt/archives/2005/03/delldude_update.html

Part III:
http://blogbat.us/mt/archives/2005/03/dellspherion_up.html

Part IV:
http://blogbat.us/mt/archives/2005/03/dellspherion_up_1.html